CompareHelp Scout
Flatdesk vs Help Scout
Help Scout charges $0.75 per AI resolution on top of seats from $25, and lets admins set a monthly spend cap. Flatdesk is $39 per agent on annual billing ($49 monthly) with 100 AI answers per agent included, so it costs less once the AI is doing real work. Help Scout has a free plan for up to 5 users and a built-in Docs help center.
Checked 2026-09-30 against list prices. Sources are at the bottom.
| Plan | 3 agents, 150 AI answers a month | 10 agents, 800 AI answers a month | How AI is billed |
|---|---|---|---|
| Flatdesk | $117 | $390 | $39 per agent billed yearly ($49 monthly). 100 AI answers per agent included, pauses at the cap |
| Help Scout Standard | $188 | $850 | $0.75 per AI resolution. Help Scout lets admins set a monthly spending cap. |
| Help Scout Plus | $248 | $1,050 | $0.75 per AI resolution. Help Scout lets admins set a monthly spending cap. |
Where Flatdesk is stronger
- 100 AI answers per agent included instead of paying per resolution
- AI receipts with one-click refunds
- AI macros written from your replies, with updates suggested from your team's edits. They can also assign, tag and close tickets
- Lossless import with a raw archive of every record
Where Help Scout is stronger
- A free plan for up to 5 users
- Docs, a fuller help center with collections and custom domains
- Also lets admins cap AI spend
- Lower entry seat price if you use little AI
Which should you pick?
Pick Help Scout if you're a very small team that uses little AI, or you need a help center on your own domain now.
Pick Flatdesk if you're an email and chat team of about 3 to 15 agents and want AI in the price, with a bill that doesn't move. The import brings your Help Scout history with you.
Questions
Is Flatdesk cheaper than Help Scout?
At list prices checked 2026-09-30: for 3 agents, 150 AI answers, Flatdesk costs $117 a month and Help Scout Standard $188, so Flatdesk is cheaper; for 10 agents, 800 AI answers, Flatdesk costs $390 a month and Help Scout Standard $850, so Flatdesk is cheaper.
How much does Help Scout AI cost?
$0.75 per AI resolution, with an optional monthly spend cap, on top of seats from $25 per user per month.
Can I move from Help Scout to Flatdesk?
Yes. Flatdesk imports tickets, messages, attachments, customers, tags, macros and rules from Help Scout, archives every original record, and lists anything that didn't map. Help Scout workflows come over by name only, since its API doesn't share their conditions.