CompareFin (formerly Intercom)
Flatdesk vs Fin (formerly Intercom)
Intercom, now sold as Fin and owned by Salesforce since September 10, 2026, charges $0.99 for every AI outcome on top of seats from $29, with no AI included on those seat plans. Flatdesk is $39 per agent on annual billing ($49 monthly) with 100 AI answers per agent included and a cap that's on by default, so it costs less once the AI answers a real share of tickets. Intercom is ahead on live chat, proactive messaging and channels.
Checked 2026-09-30 against list prices. Sources are at the bottom.
| Plan | 3 agents, 150 AI answers a month | 10 agents, 800 AI answers a month | How AI is billed |
|---|---|---|---|
| Flatdesk | $117 | $390 | $39 per agent billed yearly ($49 monthly). 100 AI answers per agent included, pauses at the cap |
| Fin (formerly Intercom) Essential | $236 | $1,082 | $0.99 per Fin outcome at list price. |
| Fin (formerly Intercom) Advanced | $404 | $1,642 | $0.99 per Fin outcome at list price. |
Where Flatdesk is stronger
- 100 AI answers per agent included, instead of paying for each one
- The AI pauses at the cap unless you opt in, so the bill can't grow on its own
- AI receipts itemize every answer, and you can refund a wrong one
- AI macros, found in your team's repeated replies, that suggest an update when your team keeps editing them
Where Intercom is stronger
- Richer messenger with proactive and outbound messages
- More channels, like WhatsApp, SMS and social
- Fin can run on top of another help desk
- A richer help center, with collections and in-app search
Which should you pick?
Pick Intercom if you sell mostly through in-app chat and want proactive messaging, and a per-outcome AI bill is fine for your volume.
Pick Flatdesk if you're an email and chat team of about 3 to 15 agents and want AI in the price, with a bill that doesn't move. The import brings your Intercom history with you.
Questions
Is Flatdesk cheaper than Intercom?
At list prices checked 2026-09-30: for 3 agents, 150 AI answers, Flatdesk costs $117 a month and Fin (formerly Intercom) Essential $236, so Flatdesk is cheaper; for 10 agents, 800 AI answers, Flatdesk costs $390 a month and Fin (formerly Intercom) Essential $1,082, so Flatdesk is cheaper.
How much does Intercom's Fin AI cost?
$0.99 per Fin outcome at list price, with none included on the Essential, Advanced and Expert seat plans, on top of seats from $29 to $132 per agent per month on annual billing. Larger contracts are negotiated.
Can I move from Intercom to Flatdesk?
Yes. Flatdesk imports conversations, messages, attachments, contacts, tags and macros (where the API returns them) from Intercom, archives every original record, and lists anything that didn't map. Intercom's API doesn't share workflows or assignment rules, so you set those up again in Flatdesk.