ProductAI receipts
AI receipts: see every AI answer you pay for, and refund the wrong ones
AI receipts are a monthly statement of every conversation Flatdesk's AI answered, with the macros and articles it used and whether each one counted toward your allowance. If the AI got one wrong, an admin refunds it in one click. It stops counting, comes off any overage, and the ticket goes back to your team.
How it works
- 01
The AI answers a ticket
It answers from your macros, help articles and the facts you give it, and records which ones it used.
- 02
It lands on the month's receipt
Each line shows the ticket, the answers cited and a status: included, overage, refunded, or handed to the team.
- 03
Refund anything wrong
An admin refunds the line with a note. The ticket reopens for your team with that note attached.
- 04
Take it to finance
Download any month as CSV to reconcile it with your invoice.
Say the AI answered 412 tickets in March. One of them told a customer the wrong return window. An admin finds that line on the March receipt and refunds it with a note. It stops counting, and the ticket goes back to the team to put right.
At a glance
- Every AI answer listed, month by month
- Shows the macros and articles the AI used
- Refunds free up allowance and come off any overage
- You can refund until the month closes on the 1st
- Download any month as CSV
Questions
What is an AI receipt?
A monthly statement of every conversation the AI answered, with the macros and articles it used and whether each one counted toward your allowance or overage.
Can we get a refund for a wrong AI answer?
Yes. An admin refunds the line from the receipt. It stops counting toward the allowance, comes off any overage, and the ticket reopens for your team with an internal note.
How long can we refund an AI answer?
Until the month closes. Billing runs on the 1st of the next month, and then the receipt is final.